Bob Kasten

Spent entire career of over 25+ years learning about and applying technology to solve business problems and improve the customer experience. Have understanding that the process starts with the business and technology is a conduit for process, quality and productivity improvements. During career, have managed teams and worked on projects for all IT disciplines spanning omni-channel contact center platforms, software development, reporting, data tracking & reconciliation, file processing & automation, vendor management, telephony, networking, disaster recovery, call center build out and data center build out.